Privacy Policy

Information We Collect

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment providers)
• Professional license information when required

How We Use Your Information

• Process and fulfill orders
• Communicate regarding purchases
• Provide customer support
• Verify professional licensing status
• Improve our products and website
• Send promotional emails and updates (you may opt out at any time)

Information Sharing

We do not sell, rent, or trade your personal information. We share information only with the service providers that help us operate our business, including our e-commerce and checkout platform, our hosting and secure file-storage provider, payment processors, and shipping carriers.

Professional License Information

When you apply for professional access, you upload a license document (JPG, PNG, or PDF). It is stored in access-controlled private storage, is never given a public link, and is visible only to authorized SMJ staff reviewing your application. It is never included in marketing emails or analytics. We delete the document as soon as your application reaches a final decision, keeping only a masked record that verification took place. If we ask you for more information, it is kept until that review is resolved. You can also request deletion at any time at smjhairextensions@gmail.com.

Data Security

We implement reasonable security measures to protect your information. However, no method of online transmission is 100% secure.

Cookies and Tracking Technologies

We use a small number of first-party cookies. Essential cookies keep you signed in, hold your cart, and secure the site; these are required for it to work. Two optional cookies remember your light or dark display preference and record that you arrived through a referral link so a referring stylist can be credited.

We do not use third-party advertising or analytics cookies, and we do not track your activity across other websites. You can clear or block cookies in your browser settings, though blocking essential cookies will prevent sign-in and checkout from working.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us at smjhairextensions@gmail.com.

Children's Privacy

Our website and products are intended for licensed professionals and adult customers. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions take effect when posted on this page, and the date shown above reflects the latest revision.

By using our website, you consent to this Privacy Policy.